Refund policy

Returns
We want you to love the pieces you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 30-day return window for all items on our site (excluding discounted items). This return window begins once your package has been delivered to you. Return instructions can be found at the end of this article. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

  • In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a email to our support team at blackoutbarbell@gmail.com. (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Items must be unwashed and not put through a dryer.

  • Items covered in animal/human hair are subject to denial.

  • Items covered in glitter, powder, skin cells, or other matter are subject to denial.

  • Items with piling may be subject to denial.

  • Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.

  • Items with markings or other stains (such as deodorant) will not be accepted.

  • Many (but not all) of our items include tags. Please ensure sizing tags are attached, or your return will be subject to denial.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at blackoutbarbell@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Exchanges can only be requested for the same item in alternate sizes. If you need to exchange the same item for an alternate size, send us an email at blackoutbarbell@gmail.com and send your item to: 2120 BRANDON DR NE CULLMAN, AL 35058 United States.

  • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued. 

  • By adding return items to your return, you are verifying that you have (1) received the items selected to return and (2) intend to return the selected items. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2120 BRANDON DR NE CULLMAN, AL 35058, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

  • If you are returning your entire order, please note that the original shipping costs will not be refunded.

  • Any returns that are delivered outside of 30 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.

  • If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.